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Terms and Conditions


Shuttle bookings can be made online or by phone. Once credit card has been received, we need to review your quoted details to send you an email confirmation. Your reservation is not final and confirmed until we email you a booking confirmation.


Our transportation services are subject to availability. We reserve the right to cancel nor confirm any reservation requests due to vehicle shortages and unavailability. We will give your ample time to seek other transportation options.

Transportation Service 

Pick ups from hotel, home or business: Will be notified you once driver arrives and is waiting outside. Drivers are usually at location 5-15 minutes before pick up time to ensure that you arrive to your destination on time due to traffic.  If there is a delay we will notify you by phone or text.

Pick ups from the airport: Your driver is already waiting once you land.

We pride in providing dependable on time service, however due to the severe traffic it is not always guaranteed.

Vehicles of Service

Depending on how many passengers that booked, these are the vehicle(s) that we may use:

15 passenger vans, 12 passenger vans, town cars, SUV, sedans, Charter Buses.

Note: Depending on the availability of  vehicles.

Additional Stops

Additional stop for grocery or other pickup’s  must be mentioned before booking the reservation. There is an extra fee and time limit allowed for each stop. Hourly Charter is excluded.

Hourly Charter Service

Available with a minimum of 4 hours.

Clean Up Fee

There is a minimum $25 clean up fee that will be charge for any type of accidents incurred during the service (spills, vomiting, etc).

Pricing / Quoted Fare Mistakes

We try very hard to make sure there are no mistakes in our fare quotations. In the unlikely event that a mistake happens, you agree that Payless Airport Shuttle will not be bound by that incorrect quoted fare. If a mistake is discovered and you haven’t been charged yet, we will let you know the correct fare, and you will be given the option to continue with your booking at the correct quoted fare or cancel it.

Cancellation and No Show Fee

All cancellations must be emailed to

Any attempted cancellation in a manner other than as described above shall be void and the $1 Booking Fee is non-refundable under all circumstances.

All cancellations made less than 12 hours prior to scheduled pick up time will be charged the full fare of the trip.

Cruise Terminal arrivals require 24 hours before the ship docks in order to cancel and not get charged the full fare.

“No Show” without prior cancellation will be charged the full fare. No Exceptions.