Frequently Asked Questions
Private, direct rides from LAX, Long Beach and John Wayne airports to Disneyland and the Long Beach and San Pedro cruise ports, with car seats for the kids. Here are answers to the questions we hear most.
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Quick answers
- Private, direct rides. No shared stops.
- Open 24 hours, 365 days a year.
- Car seats and boosters: $10 each.
- Up to 9 passengers per van.
- Just $1 to reserve. Pay the rest at pickup.
- Free cancellation 12 hours ahead (24 hours for cruise customers).
Where we go
- LAX
- Long Beach Airport
- John Wayne Airport
- Disneyland
- Long Beach Cruise Terminal
- San Pedro Cruise Port
- Catalina Express
Our Service
What type of shuttle service do you provide?
We offer private, direct rides only. You never wait for a van to fill up, and we never stop for other passengers. Depending on your group, you ride in a private sedan, minivan or van.
Which airports and places do you serve?
We pick up and drop off at LAX, Long Beach Airport (LGB) and John Wayne Airport (SNA). Our most popular rides go to Disneyland and the Anaheim hotels, the Long Beach cruise terminal (Carnival), the Los Angeles cruise port in San Pedro, and Catalina Express in Long Beach and San Pedro. We also do point-to-point rides around Los Angeles and Orange County.
How long have you been in business?
Payless Airport Shuttle is a family-owned business based in Long Beach, California, serving travelers since 2004.
How many passengers fit in one van?
Up to 9 passengers fit in one van. Larger groups ride in more than one vehicle. Tell us your group size and luggage when you request a quote and we will send the right vehicle.
Can large or bulky items fit in your vans?
Yes. Surfboards, snowboards, golf bags, folding wheelchairs, large boxes and folding scooters all fit. Just let us know ahead of time so we can plan the space.
Can I bring my pet?
Yes. Please tell us in advance, and have your pet in a kennel when the driver arrives.
Can you make an extra grocery stop?
If time allows, your driver can make an extra stop for an additional fee.
Do you allow smoking or alcohol in vehicles?
No. All of our vehicles are smoke-free and alcohol-free.
Do you offer early morning and late night service?
Yes. We run 24 hours a day, 365 days a year.
What if I forgot an item in the van?
Call us right away and we will try to reach your driver to bring it back. If the driver can't return, we can mail it to you for an additional fee. Drivers are not responsible for items left in the vehicle.
Airport Pickups
Where do I meet my driver at LAX?
Turn on your phone when you land and you will get a welcome text with instructions. Reply once you land, and again when you have your bags. Exit the double doors and cross to the middle curb, wait under the passenger pick-up area, and text us your column number. Because of heavy traffic inside LAX, pickup can take 15 to 20 minutes. Full steps are on our How It Works page.
Where do I meet my driver at Long Beach Airport?
Turn on your phone when you land and you will get a welcome text with instructions. Reply once you land, and again when you have your bags. From baggage claim, walk out to the curb (do not cross the street). In about 5 minutes, look for your van and wave down your driver. Full steps are on our How It Works page.
Where do I meet my driver at John Wayne Airport?
Turn on your phone when you land and you will get a welcome text with instructions. Reply once you land, and again when you have your bags. From baggage claim, walk out to the curb (do not cross the street) and text us the column number you are at (for example, #12). In about 5 minutes, look for your van and wave down your driver. Full steps are on our How It Works page.
What happens if my flight is early or delayed?
Text us at 562-726-2210. We track your flight and your driver will wait for you. If your flight number or arrival time changes, call or text us the new information.
Will I get a reminder before my ride?
Yes. We text you the day before to confirm your ride, and again before your pickup.
What if I can't find my driver?
No worries. Call us at 562-726-2210 and we will connect you with your driver.
Cruise Pickups
Which cruise terminals do you serve?
We serve the Long Beach cruise terminal (Carnival) and the Los Angeles World Cruise Port in San Pedro, plus Catalina Express in Long Beach and San Pedro.
Where do I meet my driver at the Long Beach cruise terminal?
On the morning your ship comes in, we text you by 7 AM. Turn on your phone once the ship docks, reply with your estimated debarkation time, and text us again when you reach customs. When you are off the ship, go under the parking structure and wait at the median curb. Look for your van in about 10 to 15 minutes. Debarkation times vary, so pickup can take up to 20 minutes. Full steps are on our How It Works page.
Where do I meet my driver at the Los Angeles cruise port in San Pedro?
On the morning your ship comes in, we text you by 7 AM. Turn on your phone once the ship docks, reply with your estimated debarkation time, and text us again when you reach customs. At Berth 93, wait at the exit door curbside and do not cross the street. At Berths 91 and 92, cross the street to the median curb. Look for your van in about 10 to 15 minutes. Full steps are on our How It Works page.
Where do I meet my driver at Catalina Express?
Turn on your phone once your boat docks and you will get a welcome text with instructions. Wait at the curb, and in about 5 minutes look for your van and wave down your driver.
Do cruise customers have a different cancellation rule?
Yes. Cruise customers must cancel at least 24 hours before the ship docks. See Changes and Cancellations below.
Disneyland, Hotel and Home Pickups
How does pickup work at my Disneyland hotel, home or business?
When your driver arrives at your scheduled pickup time, we text you. Come out, find your van, and enjoy the ride.
How does pickup work at the theme park entrance?
Your driver drops you off in front of the pick-up and drop-off area. On your way back, we text you when your driver arrives. Meet your driver at the same spot where you were dropped off.
Car Seats and Kids
Do you provide car seats or booster seats?
Yes. We have rear-facing infant seats, forward-facing toddler seats and booster seats. We install them for you before pickup.
Is there an extra charge for car seats?
Yes, $10 per car seat or booster seat. Please request seats when you book, and book at least 24 hours ahead so we can have them ready.
Booking and Payment
How much does a ride cost?
Our prices are a flat rate for the whole vehicle, not per person, plus a 20% driver's gratuity. You pay just a $1 booking fee to reserve, and the rest is paid at pickup. Request a free quote to see your exact price.
How do I get a price quote?
Fill out our quote form and we will reply within 4 hours. Save your quote until you are ready to book.
How do I reserve a booking?
Click the link in your quote email to submit your card, or call us with your ride details. You will receive a confirmation email shortly after. If you would rather pay in advance, ask us for an invoice.
Do I need to reserve in advance?
Yes, please book at least 24 hours ahead, especially for large groups or car seat and booster requests.
Can I pay for someone else's ride?
Yes. We can send you an invoice so you can pay for their ride in advance.
What payment types do you accept?
We accept cash and all major credit and debit cards: Visa, Mastercard, American Express and Discover.
Do you charge my card when I reserve?
Only a $1 booking fee is charged when you reserve. You can pay the fare and tip in cash or by card. In some cases we may charge the fare in advance, and we will let you know if we do.
If I pay cash at pickup, do I still need a card to reserve?
Yes, a card is needed to hold your reservation. You can still pay your driver in cash, and you will not be charged twice.
Changes and Cancellations
What if I need to change my pickup time?
Let us know at least 2 hours before your pickup by text or phone at 562-726-2210.
What if I need to modify my reservation?
If your ride is less than 24 hours away, please call us at 562-726-2210. Otherwise, you can email or text your changes.
What is your cancellation policy?
Cancellations are accepted by email only, not by call or text. Airport and regular rides: cancel at least 12 hours before pickup for a full refund. Cruise customers: cancel at least 24 hours before your ship docks. Late cancellations and no-shows are charged the full fare.
How can I cancel without being charged?
Email info@paylessairportshuttle.com at least 12 hours before your pickup, or at least 24 hours before your ship docks if you are a cruise customer (including returning cruise passengers). We will confirm your cancellation by email.
Cancellation rule in short: email us at least 12 hours before pickup for airport and regular rides, or at least 24 hours before your ship docks for cruise rides.
Still have a question?
Call or text us any time at 562-726-2210, or email info@paylessairportshuttle.com.