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Our Cancellation Policy

We understand that circumstances may arise which may change your travel plans. Payless Airport Shuttle will gladly accept cancellation requests with a minimum twelve (12) hours* notice prior to the scheduled pick-up time.

All reservation cancellations must be done via email. We can only confirm your cancellation request by email to make it effective. All call or text cancellation will not be entertained.

To cancel your reservation, please email

We will not refund payments if cancellation occurs less than 12 hours before pick-up time or if the traveling party elects not to appear for a pick-up (a “no show”) without notification. If for any reason you need to cancel your reservation we require that you do so at least 12 hours in advance, otherwise you will be charged for the full amount of your trip. The credit card you provided to make the reservation will be process for any cancellation charges.

*  All bookings from the cruise terminal requires 24 hours cancellation notice prior to scheduled pickup time.